Last update time: Apr 21

Update Date:  July 3, 2025

Introduction

The information and data collected or submitted through the Joyhub application belong to SINGAPORE JOYHUB TECH PTE. LTD.  (hereinafter referred to as "we," "our company," or "our").

Please read our Privacy Policy carefully before using our application to ensure that you have read and understood all the terms. We respect your privacy and are committed to protecting your personal data.

If you have any questions about our privacy practices, please refer to the "Contact Information" section below for our contact details.

Scope

This Privacy Policy applies to the data we collect from:

l Email communications with us;

l Interactions with our application on mobile devices;

l Non-browser interactions with our advertisements;

l And your interactions with our application and advertisements on third-party websites and services, provided these ads and applications are linked to our terms.

How We Collect Your Personal Data

A. Data you provide

"Personal data" refers to any information related to an identified or identifiable natural person ("data subject");

"Identifiable natural person" means an individual who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more specific physical, physiological, genetic, mental, economic, cultural, or social identity elements. When you use Joyhub or any other products or features we provide, you voluntarily share certain information:

l Account Information: When you register an account or modify the account information, we collect certain information, such as your name, email address, mobile number, date of birth, gender, and username.

l Activity Information: When you participate in various advertisement activities, marketing activities and quiz activities released by Joyhub, we will collect relevant information voluntarily submitted by you, such as activity clicks, participation records, quiz records, results deduction and other relevant activity information.

l Contact Information: We collect your username and email address, or similar identifiers, along with any other information you voluntarily provide to us, for specific purposes such as contests or surveys.

l Personal Information Submitted by Users: We collect information that you voluntarily provide for specific purposes, as well as information you freely provide for customization. This includes, for example, birth date, age, gender, interests, preferences, sexual orientation, feedback, survey results, and information regarding your marketing preferences towards us and third parties.

l Communication Information: If you contact us for customer support or otherwise communicate with us, we collect these communication details. For example, your email address, the submitted content and other information.

We will collect certain other data, including personal data, through the website based on your consent. We will not forcibly collect or force you to submit these data.

B. Data automatically collected

When you access or use the Application, we and our service providers may automatically collect certain data about you (" Usage Data "). Usage data may include IP addresses, device identifiers, operating systems, and more. If we combine usage data with your personal data, we will treat the combined information as personal data in accordance with this Privacy Statement.

l Log data: Log data is data about your use of the website, such as usage pages, operating system, date/time stamps, etc., which is stored in log files.

l Device information: We may collect information about your mobile device and Internet connection, including the device's unique device identifier, IP address, operating system, device models, etc.

l Collection and Use of IP Addresses: Where permitted by applicable law, we collect IP addresses for system administration, to collect and analyze aggregated information, to create a better experience for users, and to audit the use of our website.

l Information collected by tracking technologies: Cookies, web beacons (also known as "tracking pixels"), embedded scripts, location recognition technologies, and other tracking technologies developed now and in the future (" tracking technologies ") may be used to collect information about your interactions with the website or email, including information about your browsing and activity behavior.

l Cookies: Cookies are text files placed on your computer's hard drive by a web server. Rest assured that Cookies cannot be used to run programs or bring viruses onto your device.

Cookies are uniquely assigned to your computer and can only be read by the Web server in the domain that issued the Cookie to you. The purpose of cookies is to enable the Web server to recognize that you are returning to a particular page and to provide you with the convenience to save you time. You can choose to accept or reject cookies. Most Web browsers accept cookies automatically, and you can change your browser Settings to reject cookies. When you choose to reject cookies, your experience with the Joyhub services may be affected.

l Website activity Data: We collect information about your interactions with our content, ads, and campaigns, as well as how you use our website and services. This includes the pages you visit within the website and the paths that lead you to those pages. We also collect information about your time zone settings, operating system, browser, and the device you use to access the website.

l Usage Data and Speculation: As you use our Services, we collect data about your activities, including your interactions with the Platform and content, such as the community posts you click on, the words you search for, the graphics you create, and any text you add to comments or descriptions, as well as your interactions with other users, such as followers, and other information you provide when you first sign up, and information provided by our partners and information provided by advertisers, and will make inferences about you and your preferences. For example, if you create a graphic about anime, we may infer that you are an anime fan.

Under the EU General Data Protection Regulation (GDPR), you may withdraw your consent at any time or request the deletion of your data. California residents may permanently opt out of the processing of their biometric or image data by submitting a “Do Not Sell My Personal Information” request. Disabling this feature will stop targeted recommendations and clear existing tags, but you may receive non-personalized content. For information on the scope of data collection and complaint channels, please contact support@mailjoyhub.net.

l User Generated Content: includes comments, photos, videos, text, links, etc., that you choose to create or upload to the Platform, as well as related metadata such as when, where, and by whom the content was created. If the content you upload contains personal information of others (such as their images in photos/videos), it is deemed that you have obtained the legal authorization of the relevant subject. If non-platform users discover that their information has been misused, they can contact us at support@mailjoyhub.net.

l Location recognition technology: Location-aware technology locates (sometimes precisely) you, such as verifying your location and serving or limiting content based on your location.

l Interaction Information: We collect information about your interactions with community content. This includes your likes and favorites of community content.

l User Choices: We record the choices you make in your settings (including privacy settings) and whether you have enabled notifications.

We may use your data to produce and share aggregated insights that are anonymous to you and do not personally identify you. This type of aggregate data is not included in personal information.

We do not permit or intend for those under the age of 18 or the applicable age of majority in the jurisdiction ("minors") to use our app. We don't knowingly collect personal information about minors. If you are the parent or legal guardian of the minor who has provided us with personal information, please email us at support@mailjoyhub.net to request the deletion of the minor's personal information.

How We Use Your Personal Data And the Purposes

Provision of Services: We use identifiers, app activity data, and, for registered users only, contact information, payment and commercial information, and user contributions to present our app and its contents to you, including any interactive features, to give you information or services that you request from us, and to verify your eligibility and deliver prizes in connection with contests and sweepstakes.

Customer Management: We use identifiers, contact information, payment and commercial information to manage Registered Users' accounts, provide customer support, and notify Registered Users about changes to our app or any goods or services we offer or render through them, as well as when their subscriptions and accounts are about to expire or renew. We use identifiers to verify your identity and the accuracy of the identifiers you provide when registering for specific services within the app.

Customized Content and Marketing: We create content and advertisements tailored to your interests based on your use of the website and your interest in products, services, and content on the website. We do this by using personal information submitted by users, identifiers and contact information, website activity data, as well as user-generated contributions.

Analytics: Using IDs and app activity data, we monitor aggregate metrics such as the total number of visitors, pages visited, and demographic trends. We also use this data to determine if each user of our app is distinct or if the same user is using the app repeatedly.

Functionality and Security: We may make use of any type of information we collect in order to verify your payment information, identify and address any actual or suspected fraud, illegal conduct, or intellectual property infringement, as well as to identify and fix technical problems.

Compliance: We may use any of the data categories we collect to comply with our legal obligations and enforce our terms and conditions.

Communication: We may collect and use your personal information to communicate with you via email, telephone, and mail, with your consent. Some of these activities might be considered "targeted advertising," "sharing," or "sale" as defined by the privacy laws of certain states in the United States. You have the option to opt-out of allowing Joyhub to use and disclose your information for these purposes. You have the right to stop us from marketing communications at any time by contacting us via email and using the word "unsubscribe" in the subject field of the email. Our email address is: support@mailjoyhub.net.

Please note that your opt-out is limited to the email address used and will not affect subsequent non-promotional communications, such as those regarding your account, the Services, or our ongoing business relationships.

Contact information and personally identifiable information submitted by users will be used for any further uses we identify at the time of submission (such contests); or, in the event that you give consent that is granted separately from this privacy policy, for any other purpose.

The Legal Basis for Our Use of Your Personal Data

We process personal data under the following lawful bases as defined under applicable data protection regulations:

● Contractual Necessity: Processing is required to perform obligations under our Terms of Service and any supplemental agreements with you, including but not limited to account management, service delivery, core functionality maintenance, and security controls implementation.

● Legal Obligations: Processing is necessary to comply with statutory requirements, including identity verification procedures mandated by anti-money laundering laws, tax regulations, and other jurisdictional directives.

● Legitimate Interests: Processing is conducted for purposes including but not limited to:

   Service optimization through aggregated analytics (excluding personal identifiers)

  Targeted marketing activities balanced against data subject rights

   Operational security measures to prevent fraudulent activities

● Consent: Processing occurs in specific scenarios where we obtain your explicit prior authorization.

How we share Your Personal Data

To the broader public: When you are using our app and services，you may choose to voluntarily publish user-generated content, like audio and video files.

Within Our Corporate Group: We may share any category of personal information to affiliates and affiliated businesses that comprise our corporate group, to the extent necessary to achieve the objectives specified in the previous sections.

Service Providers: We share the necessary categories of personal data we collect to our approved service providers, who perform particular duties on our behalf. Order fulfillment and payment processing, risk and fraud detection and mitigation, verification of identity and document authenticity verification, customer support, marketing and advertising, content customization, analytics, security, hosting our application, and help with its functionality are a few examples of these services. These service providers may need access to personal information in order to perform their jobs, but they are not permitted to share or use such information for any other purpose.

We grant access to the categories of personal data we collect to our approved service providers, who perform particular duties on our behalf under legally binding data processing agreements (DPAs) that mandate compliance with applicable privacy laws.  These partners are contractually prohibited from retaining, using or disclosing the personal data for any purpose other than performing the specified services.

Legal Successors: We may disclose to a buyer or other successor all the categories of personal information we collect in the event of a merger, acquisition, sale, or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings.

Legal Obligations ：We may share your information to comply with legal obligations, including:

l To any court order, law, or legal process, including government or regulatory requests.

l If we believe that disclosure is necessary to protect the rights, property, or safety of our company, our customers, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Protection of Personal Data

We take steps to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we implement technical and administrative access controls to limit which employees have access to nonpublic personal information. You should understand that no data storage system or transmission over the Internet or any other public network can be guaranteed to be one hundred percent secure.

Only the length of time necessary for us to achieve the purposes for which we initially gathered your personal data—which may include fulfilling reporting, accounting, or legal obligations—or until your account is active will we retain it.

We evaluate a variety of factors, including the type of personal data we process, the potential harm from any unauthorized disclosure, the purpose of the processing, and whether there is another way we could achieve our objective without processing your personal data, when determining the appropriate retention period for personal data.

As to mention in the section "Your Rights Related to Your Personal Information," we will also erase your personal information upon your request, if permitted, and remove it from our systems if we are no longer required to process it for the purposes outlined in this Privacy Policy.

Your Rights Concerning Your Personal Data

You have various rights regarding the personal information we collect, use, or disclose about you. Some of these rights include the following:

l Right to withdraw consent: You have the right to notify the Company at any time that you no longer wish us to process or use your personal data and that withdrawal of consent will not affect the legality of the data previously collected, used, processed or distributed;

l Right to data correction: You have the right to notify the Company at any time to correct your inaccurate personal data;

l Right to deletion (right to be forgotten) : You have the right to notify the company at any time of the deletion or destruction of your personal data;

Using your account settings, you can delete the audio and video content that has been supplied by users.

l Right to object: Restrict us from using your personal data only when it is necessary to promote our legitimate interests or the public interest;

l Right to restrict processing: You have the right to restrict our processing of your personal data in certain circumstances; You have the option to withhold some personal information from us, but doing so may limit your ability to use our app features. For you to buy services, sign up as a member, take part in a poll, competition, or sweepstakes, ask questions, or initiate other activities on our app, these features may require specific personal information.

l Right of access: You have the right to access your personal data stored and processed by the Company in an organized, universal and machine-readable manner, as well as the manner in which the personal data is used;

l Right to data portability: You have the right to obtain a copy of your personal data stored and processed by the Company and to instruct the Company to transfer your personal data to another controller.

Furthermore, you are always free to delete and terminate your account from our website. If you do this, you will lose access to your profile. If you decide to have an account later, all of the information you have already provided or saved in your old account will be lost, so you will have to start over.

To exercise any of the rights described above, please contact us by email at mailto: support@joyhub.net, in accordance with applicable legal limitations and requirements. If you live in the United Kingdom or the European Economic Area, you have the right to lodge a complaint with your local data protection authority.

We and our service providers will collect and use your personal information for marketing purposes. We may send you direct marketing newsletters. If you wish to unsubscribe, you can go to 'My - Settings - Message Notifications' to turn off SMS and phone notifications.

You can choose not to receive any more marketing emails from us by using the opt-out link that is included in each of our communications. If you are a Registered User, you may still receive emails from us regarding orders, surveys, administrative notices, and other transactional and relationship emails.

If you haven't created an account with us, please be advised that we might not be able to complete your request since we might not have enough information to identify you. In some cases, we may also want additional information from you in order to fully verify your identification or obtain your permission to make the request.

Because user accounts and the use of certain personal information-like your email address-are closely related, please be advised that some requests to delete specific personal information may also result in the loss of your user account.

Please note that if you exercise your rights of access and data portability to obtain a copy of the personal data stored by Joyhub, we reserve the right to restrict access to "chat records," as this involves the consent of third parties. In addition, when you exercise your rights to your personal data, we have the right to carry out reasonable verification to establish that you are the rights holder himself.

Technologies for Automatic Data Collection and Cookies

While you explore and interact with our app, we use automatic data collection mechanisms to collect information about your activities.

We utilize cookies, which are little text files that you can save in your computer browser or download to your device whenever you visit a website.

At the moment, we use the following kinds of cookies on our app and other internet domains that we own or control:

l Cookies Considered Strictly Necessary: These are the ones required in order for our application to operate. These include things like cookies, which allow users to utilize our app and check if they have permission to access particular services or data.

l Cookies for functional purposes: We can better customize and enhance your online experience on our app thanks to these cookies. These cookies allow us to remember things like your preferred language and identify you when you use our app again.

l Cookies for Analytics: These cookies enable us to identify and tally the number of visitors to our application as well as track user behavior on it. Through the use of these cookies, we are able to enhance our app and ensure that users can easily find what they're looking for.

l Cookies for Advertising and Targeting: These cookies record users' visits to our application, the pages they view, and the links they click. By using this data, we may better tailor our app to the interests of our users and present them with advertisements they might find interesting. Only users who have registered or are not registered can use cookies for targeting and advertising.

Sessions cookies and permanent cookies are the two categories of cookies. As soon as the browser is closed, a session cookie expires. Cookies that are persistent remain in place until they are deleted or expire.

You can set your browser to refuse all cookies, just some of them, or both. It can also tell you when cookies are being sent. Please be advised that if you reject or disable cookies, some elements of the app might not function properly or might not be available at all.

Do Not Track: Our systems do not detect "Do Not Track" signals from browsers.

Use of Google Analytics: We use Google as a service provider to collect and analyze user behavior data on the app. To be more precise, data regarding app activity is gathered through first-party cookies placed by our domains and third-party cookies set by Google. Google Analytics will only retain the final octet of your IP address and anonymize the remaining bits because we have enabled IP anonymization for Google Analytics. Google will only use this information to deliver Google Analytics services to us, and for no other purpose. Google may transfer and retain the data collected by Google Analytics on US servers in compliance with common contract conditions recognized by the EU.

Cookies and Other Tracking Technologies Used by Third Parties

Applications and other material, including adverts, that are provided or served by third parties are included in Joyhub. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use Joyhub. Unless otherwise noted, Joyhub does not provide any personal information to these third parties. Nevertheless, they might still gather data about you and your gadgets, along with details about your operating system, browser, and the devices you use to visit Joyhub. They might even get your IP address and the adverts you click. They may use this information to show you ads or content that is specifically tailored to your interests. Users could be monitored by the app and over time.

You can set your browser to refuse all third-party cookies or to alert you when one is being sent.

Transfers of Your Personal Data to Foreign Countries

By using the app, you consent to the transfer of any personal information we gather about you to other countries where we, our service providers, affiliates, and other corporate group members are situated, to the extent authorized by law.

Whenever we send personal data to countries outside the European Economic Area ("EEA") or other regions with stringent data protection laws, we ensure that the transfer complies with applicable laws. Through rigorous contractual provisions, technical and organizational measures, and additional controls, we always ensure the security of your data transfers. Information controlled by Joyhub may be transferred or transmitted to countries outside the United States or your country of residence, or stored and processed in these countries. We ensure adequate protection of your information based on the following safeguards:

l Standard Contractual Clauses (SCCs): The European Commission has approved Standard Contractual Clauses under Article 46 of the GDPR, allowing for data transfers to countries outside the EEA.

l Case-Specific Situations: While information is typically transferred to countries without an adequacy decision based on SCCs, there are circumstances where information can also be transferred according to exemptions provided by data protection laws. For instance, sharing information with law enforcement in emergencies when we learn someone is facing a life-threatening situation.

In each data transfer, we also identify and implement additional and appropriate protective measures. We adopt technical protective measures such as encryption and pseudonymization.

Third-Party Websites

If you click on a link to a website operated by a third party, you will be taken to websites that are not under our control. This policy does not address the privacy policies of these websites. Examine other websites' privacy policies carefully. We have no control over these third-party acts.

California Rights and Choices

In the past 12 months, the categories and Sources of your Personal information we collected have been disclosed in the section "Sources Used To Gather Personal Data". You can obtain the personal information and sources we collected from you during the past 12 months in this section.

In the past 12 months, we have disclosed your personal information to third parties for business purposes. The categories of the disclosed personal information, the purposes and the categories of third parties are disclosed in the "Disclosure of Your Private Data" section, where you can obtain the relevant information.

In relation to your personal data, the California Consumer Privacy Act (the "CCPA") grants you the following rights:

l Right to Know / Access: The right to request information about the categories of Personal Information we collect, the categories of sources from which we collect it, the purposes for which we process it, and the categories of third parties, or a list of specific third parties, to whom we disclose it.

l Right to Delete: The right to request that we delete Personal Information we collected from you.

l Right to Correct: The right to request that we correct inaccurate Personal Information we maintain about you.

l Right to Opt Out of Sale / Share: To the extent we sell or share your personal information as the term “sell” or “share” is defined under California Privacy Laws, you have the right to opt out of the sale of sharing your Personal Information and sharing your Personal Information for targeted advertising. Note that you will still see advertisements on our services, but these ads will not be based on off-site data.

l Right to Limit Use and Disclosure of Sensitive Personal Information: California residents can request limits on how we use/share sensitive personal information under CCPA, except where legally exempt.

l The Freedom from Discrimination Upon Right-Exercise: We won't treat you any differently if you have exercised any of your CCPA rights.

Please utilize the buttons at the bottom of this page or send us an email at support@mailjoyhub.net with the subject line "CCPA Request" to exercise the rights indicated above. Either way, you will need to provide the username and email address that you used to register for an account with us, along with any other information we might reasonably ask for in order to confirm your identity, in order for us to find your information in our systems and verify your identity. We may require you to verify that the account and/or email address you used to register with us are still active.

You can designate an agent to submit a request by providing them with the information listed above that allows us to verify your identity and find your records, together with a notarized power of attorney allowing that person to act on your behalf. Alternatively, you will need to submit us evidence that you have finished the process, sign a form allowing the agent to act on your behalf, and personally authenticate your identity with us via the methods described above.

We share particular categories of personal information about Californians for business purposes, as stated in the section above under Disclosure of Your Personal Information.

We do not sell Californians' personal information.We do not use or disclose sensitive personal information for purposes other than those specified in Section 7027(m) of the CCPA regulations.

Notice to Nevada Residents/Your Nevada Privacy Rights

We never provide personal information on Nevada residents to third parties for the purpose of selling or licensing the information to others in exchange for payment.

Modifications to Our Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. Any modifications to our Privacy Policy will be noted with the "last modified date." We may attempt to notify you of any material changes as required by law. Please routinely review the most recent version of our Privacy Policy, which will be updated here, to be aware of any revisions.

Contact Information

If you have any questions about our privacy statement or data handling policies, please contact us through the following methods:

Email: support@mailjoyhub.net

Mailing Address: SINGAPORE JOYHUB TECH PTE. LTD, Attention: Privacy Policy Inquiry, 8 Kaki Bukit Avenue 4, #8-32 Premier @Kaki Bukit, Singapore 415875